Appointments

To allow ample time for all patients, we do request that appointments be made in advance.

Emergency cases shall always receive top priority, which is why the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time.

Patient Arrival

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  Even if your dog is relaxed and friendly while visiting us, the other dog he or she walks up to may be scared and defensive.  This potential for danger to the pets, their owners, and our staff is easily avoided with everyone's cooperation. 

All cats must be in an appropriate cat carrier or on a leash.

Aside from the risks associated with altercations, remember we are a medical facility which treats sick animals.  Sometimes these conditions are contagious.  Sometimes that pet may have a depressed immune system and be especially vulnerable to illnesses which would not otherwise be a danger.  Keeping your pet at a safe distance from others is healthiest for all concerned.  

"Drop-Off" Services

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet to us in the morning and leave him or her for the day.  If your pet is ready early we will give you a call to go over the diagnosis and any discharge instructions.  Otherwise we will go over these things with with you at pick up.  Please pay attention to our closing times when you schedule the appointment.  Pets not picked up by the time we close will be fed, walked, and boarded overnight and the regular boarding charges will apply.

For the safety of all animals in our care, we require that certain vaccinations and tests be up to date when a patient is left with us.  While it is impossible to prevent transmission of all diseases, we must do everything reasonable to protect the pets in our care.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.